It depends on what you have ordered.  Our Terrarium Kit takes 1-2 days.  For our terrarium vessels, we source them from China, so you should normally receive them within 2 weeks, although it could take up to 4 weeks.

For full, official details, see our refunds and returns policy page

1. Scroll to the bottom of the page and click “My Account”
2. If you’re not logged in, log in with your email and password.
3. On the left-hand menu, click “Addresses”.
4. Click the link that says “Add Shipping Address”.
5. Enter your address details and click “Save Address”.

Bright indirect light is perfect. Avoid direct sun, which can overheat the inside. North- or east-facing windows are ideal.

There are multiple ways to receive support.  Scroll down to the bottom of the page and click “Contact Us”.

It depends what you order.  Some of our items come from China and some from the UK.  We are working towards having all of our items come from the UK.

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